Terms & Conditions

Welcome to Customer Service Centre. By using our website, contacting our support team, booking a service, or allowing our technician to inspect or repair your appliance, you agree to follow the terms and conditions mentioned on this page.

These terms apply to all appliance repair, maintenance, inspection, diagnosis, installation, and support services provided through our platform.

Service Terms

• We provide repair and maintenance services according to the customer's service requirement.
• All services provided by our team are chargeable.
• Service charges depend on service type, spare parts, visit requirements, location, and work completed.
• Inspection or visit charges may apply even if the customer chooses not to proceed with repair.
• Technician availability depends on location, service schedule, and operational conditions.
• Service completion time may vary depending on appliance condition and spare part availability.

Customer Responsibilities

• Customers must provide accurate name, phone number, address, and appliance issue details.
• Customers should ensure technician access to the appliance and service location.
• Customers must keep payment proof, invoice, or service receipt for future reference.
• Customers should check the repaired appliance before confirming service completion.
• Any issue after service should be reported within the applicable service support period.

Payment Terms

• Customers must pay the applicable charges after service confirmation or completion.
• Advance payment may be required for spare parts, special repair work, or scheduled service.
• Negotiation after final service approval may not be entertained.
• Any additional repair requirement will be informed before proceeding with extra work.

Spare Parts Terms

Spare parts may be original, compatible, or locally available parts depending on availability and customer approval. Charges for spare parts are separate from service charges unless clearly included in the final estimate.

Warranty & Service Support

• Warranty or support, if applicable, will be mentioned at the time of service.
• No warranty is applicable for physical damage, misuse, voltage fluctuation, water damage, or external damage.
• Warranty does not apply if the appliance is repaired again by another technician or third party.
• Support is limited to the specific issue repaired by our technician.

Refund & Cancellation

Refunds and cancellations are governed by the applicable Refund Policy and Cancellation Policy pages. Service visit charges, inspection charges, and completed repair charges are generally non-refundable.

Brand Disclaimer

We may provide repair support for different appliance brands; however, all brand names, logos, and trademarks belong to their respective owners. Their use on this website, if any, is only for service identification purposes.

Limitation of Liability

Customer Service Centre will not be responsible for indirect loss, business loss, data loss, delay due to spare part unavailability, or damage caused by pre-existing appliance conditions, improper usage, or external factors.

Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Customers are advised to review this page regularly for updated terms.