Cancellation Policy

Customer Service Centre provides appliance repair, inspection, maintenance, and installation support for washing machines, refrigerators, air conditioners, microwaves, and LED TVs. This Cancellation Policy explains how customers can cancel a service request and when charges may apply.

Important Cancellation Notice

Customers may request cancellation before the technician is assigned, dispatched, or service work has started. Once the technician visit is completed, cancellation will not be treated as valid.

General Cancellation Terms

Customers may request cancellation before the technician visit is scheduled or started.
If a technician has already been assigned or dispatched, visit charges may apply.
If the technician has reached the customer location, inspection or visit charges may be payable.
Cancellation requests after service completion will not be accepted as valid cancellation requests.
To cancel a booking, customers must provide their name, mobile number, address, and service details.
Cancellation approval depends on service status, technician assignment, and operational conditions.

Before Assignment

Cancellation may be accepted without extra charges if no technician is assigned.

After Dispatch

Visit or travel charges may apply if the technician is already on the way.

After Completion

Cancellation is not applicable once repair, inspection, or installation is completed.

How to Cancel a Booking

Contact Support

Call or message our support team as soon as you decide to cancel the service request.

Share Booking Details

Provide your registered mobile number, name, address, appliance type, and service date.

Verification

Our team will check whether the technician has been assigned, dispatched, or completed the service.

Cancellation Update

You will be informed whether the cancellation is approved and whether any charges are applicable.

When Cancellation Charges May Apply

If the technician has already been assigned for your service request.
If the technician has already travelled or reached your location.
If inspection, diagnosis, installation, or repair work has already started.
If spare parts were specially ordered after customer approval.
If the customer provides incorrect address or is unavailable at the scheduled time.

Same-Day Service Cancellation

Same-day service bookings may involve faster technician assignment. Therefore, cancellation requests for same-day bookings should be made as early as possible. If the technician has already been dispatched, visit charges may apply.

Spare Parts Cancellation

If spare parts have already been ordered, purchased, or installed after customer approval, cancellation may not be possible for those parts. Any applicable amount will depend on supplier terms and service status.

Refund After Cancellation

Any refund after cancellation will be handled according to our Refund Policy. Approved refunds, if any, may take a few working days depending on the payment method, bank, or payment gateway.

Customer Responsibility

Customers are responsible for providing correct contact details, address, appliance information, and availability at the scheduled service time. Incorrect details or unavailability may result in visit charges.

Need to Cancel Your Service?

Please contact our support team with your registered mobile number, name, address, appliance type, and service request details. Our team will verify your booking status and guide you further.